How do I know if my phone is eligible?
- Please enter your Device ID above or visit a Boost Mobile store to check if your phone is eligible.
- See list of compatible phones above.
Do I need a new SIM Card and what is a SIM Card?
- Yes, you'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider. Your new Boost Mobile SIM card will allow you to use the Boost Mobile network.
- A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It identifies the user to the network.
The Boost Mobile SIM Kit comes with 3 different SIM Cards. How do I know which SIM Card to use?
- Each SIM Card is compatible with specific phones. After entering your Device ID above, we’ll show you the correct SIM part number to use.
- Please use care when handling the SIM Chip. Your phone may require a SIM Adapter, requiring you to pop the old chip out of the adapter and re-install the Boost SIM.
Where can I get a SIM card and activate my phone?
- To buy a Boost Mobile SIM card kit, visit a Boost Mobile store.
- Boost Mobile Customer Care agents can also sell you a Boost Mobile SIM card kit.
- Enter your Device ID above or visit a Boost Mobile store.
Will I need to purchase the Boost Mobile SIM Kit and is there a reactivation fee?
- You will need to purchase the Boost Mobile SIM card kit by visiting a Boost Mobile store. There is no reactivation fee.
What plans are available when I bring my own phone?
- Any current monthly Boost Mobile prepaid plan is available.
Why do you need my phone’s Device ID (IMEI)?
- In order to activate your phone, you will need both a Boost Mobile SIM card and the phone’s IMEI number.
Will my phone need to be unlocked and will it affect my network settings?
- Your old carrier will have to domestically unlock your phone before you can bring it to Boost Mobile.
- A domestic SIM unlock allows you to insert the Boost Mobile SIM card into your device and attempt to activate it on the Boost Mobile network. Unlocking your device will not necessarily make it interoperable with the Boost Mobile network. In other words, a phone designed for one network is not compatible with another network merely by unlocking it. Additionally, unlocking a phone may enable some functionality of the phone but not all (e.g. an unlocked device may support voice services but data services may not work or may be limited when activated on the Boost Mobile network).
Will all my phone features and services work when I bring my phone?
- Features and network experience may vary based on original phone carrier.
- Not all services may work including International Roaming, Mobile Hotspot, MMS (multi-media text messages), some browsers, some Boost Mobile products, or eCare (native account management applications).
- For Apple phones domestic roaming may not be available.
Should I factory reset my phone before activating it with Boost Mobile?
- It is strongly recommended that your phone be factory reset prior to completing the activation and provisioning with the Boost Mobile network. This ensures that all previous wireless carrier network settings are completely removed.
Why isn’t my phone eligible?
- A phone designed for one network is not compatible with another network merely by unlocking it as there are other checks that would block it from eligibility (such as if the phone was previously reported lost or stolen). Due to this limitation, some phones aren't eligible.
Can I bring a Sprint or Virgin Mobile phone and activate it on Boost Mobile service?
- No. Only non-Sprint, non-Virgin phones are potentially eligible.
- See Activate a Sprint phone for details about activating a Sprint or Virgin Mobile phone on Boost Mobile.
Can I buy a used phone and bring it to Boost Mobile?
- Please use caution when purchasing a used phone from an unknown source as there is no guarantee that it is unlocked or not lost/stolen. Locked or previously lost/stolen phones are not eligible for this program.
What should I do if I have a hardware problem with my phone?
- If you have an AppleCare agreement, please refer to the terms and conditions of your agreement. Visiting an Apple Store may be best to help you troubleshoot your issue under your AppleCare agreement.
- For all other phones, please refer to your manufacturer’s warranty terms and conditions.
What happens to my AppleCare if I bring over my phone?
- AppleCare moves with your device. Your AppleCare agreement should remain active if you bring your phone.