Plans & Services
Answer any questions you have about available plans & services
Our goal is to provide simple answers to difficult questions. Choose a topic and we’ll provide the guidance you need.
Check out popular FAQs that are trending in the Boost community.
You have the option to pay with cash, credit or debit card. You can also pay in person, online or over the phone. Check out your available options.
This is the easiest way to keep your service working without interruption. Set up Auto Re-Boost by logging in to My Account. Then click on 'Payments' and 'Enroll in Auto Re-Boost' from the menu on the right. Select Auto Re-Boost and enter your debit or credit card information.
Sign in to My Account and click on the 'Re-Boost Now' button. From there, you can use a debit or credit card to make a one-time payment or redeem a Re-Boost card.
Make a Gift Payment for any Boost Mobile phone number. You'll need your friend or family member's Boost Mobile phone number and a credit or debit card. You can instantly add $10 to $99 to their account.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step. (Note: These are general tips for all Boost Mobile phones. For device-specific troubleshooting steps, visit Device Support and select your phone.)
First, verify mobile data is enabled. To make sure mobile data is turned on, you will need to access your phones Settings Menu. Below are links to instructions for our most popular phones. If you don't see your phone listed here, please visit Device Support and select your phone.
Verify your phone is connected to the Boost Mobile data network using Boost Zone
From the home screen, tap the All Apps icon, then tap Boost Zone.
Below are links to instructions for our most popular phones. If you don't see your phone listed here, please visit Device Support and select your phone.
How much you owe and when your payment is due depends on your plan.
To find out what plan you're on, how much you owe and when your payment is due, you can either:
Dial #BAL (#225) from your phone
Your payment is due on your monthly payment date. Your monthly payment date is the same day of the month you made your first monthly payment.
For example, if you paid your first month of service on February 15, then your monthly payment date is the 15th every month (March 15, April 15, etc.) and remains the same as long as you successfully make your monthly payment, on-time, every month.
If your monthly payment date is the 28th, 29th, 30th or 31st of a month then it will always be the same day or the last day of the month.
Your monthly payment date remains the same every month as long as you successfully make your monthly payment on-time.
Before your monthly payment date arrives, make sure there's enough money in your account balance to cover your monthly payment amount. Your monthly payment amount is the cost of your monthly plan plus any monthly services you've added to your plan.
If you miss a monthly payment, your service will be interrupted. You will have 60 days to make your monthly payment and have your service restored.
Your service will be restored once you successfully pay your monthly payment amount. It's important to note that your monthly payment date will change to the day of the month before the date you restore services.
For example, if you restore services on the 15th your payment date will be on the 14th going forward.
If you go longer than 60 days without making a successful monthly payment, your account will be canceled, you'll lose any remaining balance and your Boost phone number.
To keep your account in good standing:
If you do not add money to your account at least once every 90 days, you will lose any balance on your account and your services will be interrupted.
If you don't have enough money to cover your daily subscription fee, your service will be interrupted until you add money to your account.
If you add money in the middle of a day that your daily subscription has not already been paid, you will receive the benefits of the plan for the remainder of that day until 12:01 am (based on your time zone), when you will be charged the daily rate for the next day.
If your account balance reaches zero, but you've already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included in your plan, such as. International calls. Please add extra money to your account to pay for these additional services.
Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your Boost phone number.
Set Up Auto Re-Boost To Keep Your Account Active
The easiest way to make sure your account stays on and active is to sign up for Auto Re-Boost. Register a credit or debit card to automatically make a payment according to the type of plan you're on.
With our Monthly Unlimited Plans with Growing Data, you can earn 500MB of extra high-speed monthly data after every 3 on-time payments. Up to 3GB after 18 on-time payments.
Unlimited Talk, Text and Data - Unlimited domestic talk, text (including text, picture and video messaging), and data (at applicable 3G/4G high-speed data allotment).
Mobile hotspot - Up to 8GB of data to share with others when you turn your phone into a hotspot when in a coverage area.
Unlimited music streaming without data charges - Stream music through your Boost Mobile smartphone without it counting against your high-speed data allotment (see our current music partners.)
Free incoming calls and texts if past due - Free incoming domestic voice calls and texts for up to 60 days if you are not able to pay (learn more.)
How Growing Data Works
After every 3rd on-time payment, we'll increase your next month's data allotment by 500MB, up to a total of 3GB. That means if you make 18 on-time payments in a row, you will increase your plan's data allotment by 3GB. We will send you a free text message whenever we increase your monthly data allotment.
Phone Upgrades and Plan Changes
If you upgrade your phone, you'll keep the data you've earned on your Growing Data plan.
If you want to change from a $35 plan to a $45 plan, you'll keep the data you've earned. However, if you change from a $45 plan to a $35 plan, you will lose the data rewards you earned while on your $45 plan, and the Growing Data counter will start over when you change to the $35/mo. plan.
Enroll in Auto Re-Boost and get $5 off per month
When you register a credit or debit card on your Boost account and sign up for Monthly Auto Re-Boost, you'll receive a $5/month discount on the cost of your Growing Data plan.
On your monthly payment date, the entire cost of your monthly plan will be automatically charged to your registered credit or debit card, even if you have money in your account balance.
To enroll in Auto Re-Boost, login to My Account:
After you log in, click on the Payments tab and select the Managed Saved Payment Method link on the right in the box labeled Payment Settings.
Here you will be able to add your registered credit or debit card and enroll in Auto Re-Boost.
Be sure your phone is receiving power when plugged in. If it's not a power issue, try turning your phone off and then back on. If this doesn't work, try looking for device specific information for a resolution.
Our search tool can get you where you need to go.